Frequently Asked Questions


What is required to and/or how do I book the home?

Please note that no entry information to either Windsor Hills or our home will be given until the final payment has been paid and all requested information has been provided.


What is the cancellation policy?

Owners STRONGLY encourages guests purchase travel insuranceAt Windsor Hills Resort and Sunset Memories Villa you voluntarily assume all risks related to exposure to COVID-19.   It is the guest’s responsibility to monitor travel restrictions, limitations or changes that could impact your trip.   Travel restrictions implemented before, during, or after you created your booking do not override cancellation policies  


How do I check availability or get a quote?

Simple click the Get a Quote link and fill in your information. You will be able to generate an instant quote as well as book the home instantly from this page. If you have additional questions about our home or your quote, please feel free to email or call us. We are happy to help!


What are check-in and check-out times?


How many people can the villa sleep?

The villa can accommodate a MAXIMUM of 12 guests as regulated by Florida state Fire Marshall and hotel regulation and codes.


Is smoking allowed?
This is a non-smoking home. There is no smoking inside or the surrounding outdoor areas which includes the pool deck.  If smoking is detected an extra cleaning charge of $1,000 will be applied.


Are pets allowed?
Pets are not allowed in this home at any time. If a pet is determined to have been within the home, a  significant extra cleaning charge of $1,000 will be applied.


Is internet access available?
Yes, wireless internet access is provided free of charge during your stay.